Shipping policy
Last updated: November 4, 2026
Thank you for shopping with JollyHood. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Orders require 1–3 business days for processing, preparation, and handling before shipment.
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Estimated delivery time for Standard shipping is 7–14 business days after shipment, or sooner depending on the destination and carrier. Handling time is separate from transit time. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.
Shipping costs
JollyHood offers FREE STANDARD SHIPPING with no minimum order for eligible United States shipping destinations. Customers will not be charged a standard shipping fee at checkout for these destinations.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to United States.
International Customers & Miami Package Forwarders
Customers in countries such as the Dominican Republic may use their own Miami-based freight forwarder, courier, or package forwarding address. JollyHood ships the order to the Miami address entered by the customer at checkout.
Once the package is delivered to the forwarding company, the customer is responsible for international forwarding, additional shipping charges, customs duties, taxes, and any related fees.
Delivery estimates apply to shipment to the Miami forwarding address only, not to the final international destination. Customers must verify that their forwarding company accepts the product before ordering.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at otc.sellerbusiness@gmail.com or use the contact details in our contact information policy.