Refund policy
Last updated: November 4, 2026
Returns
Customers have 30 calendar days from the date of delivery to request a return. All return requests must be submitted within this period.
Products must be unused, in their original condition, and returned with all original components and packaging. It must be securely packaged to prevent damage during return shipping.
Products showing signs of wear, washing, or misuse after delivery may not qualify for a standard change-of-mind return, subject to applicable consumer protection laws.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Customers may request a return within the 30-day period if the product meets the unused and original-condition requirements. Return shipping costs for change-of-mind returns are the customer's responsibility. Original shipping charges, if any, are non-refundable unless required by law.
Damages and issues
Accept returns in the following situations: The product arrives damaged or broken. The product has a manufacturing defect. The product is defective or does not function as described. The customer receives the wrong product. The product arrives with missing essential components.
Customers should contact JollyHood with their order number, a description of the issue, and clear photographs or videos when applicable. JollyHood will review the request and provide an appropriate resolution, such as a replacement or refund. When the issue is confirmed to be our responsibility, JollyHood will cover reasonable return shipping costs or provide an appropriate alternative.
Exceptions and non-returnable items
- Products damaged through misuse, improper handling, or accidental damage after delivery.
- Products returned without prior authorization.
- Items missing essential original components or packaging, where this affects the condition of the return, subject to applicable law.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
Approved refunds will be issued to the original payment method. Refunds will be processed within 5–10 business days after the returned product has been received and inspected. The time it takes for the refund to appear depends on the customer's bank or payment provider.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at otc.sellerbusiness@gmail.com or use the contact details in our contact information policy.